Complete List of Contents of the Center for Quality of Management Journal (of which I was the founder and editor for all eleven volumes -D.Walden) Vol. 1 No. 1, 1992 David Walden From the Chairman of the Editorial Committee Vol. 1 No. 1, 1992 Tom Lee and David Walden What is the Center for Quality Management? Vol. 1 No. 1, 1992 Dennis Gleason Goal Deployment at Varian Crossed Field and Receiver Protector Products Vol. 1 No. 1, 1992 Lance Dixon JIT II: A New Approach to Supply Management Vol. 1 No. 1, 1992 Cliff Scott BBN's 7-Step Implementation Vol. 1 No. 1, 1992 Dennis Buss 7-Steps to Reducing New Product Time-to-Market Vol. 1 No. 1, 1992 Kambiz Maani et al. Operationally Defining Metrics for the Product Development Process Vol. 1 No. 1, 1992 CQM Journal editors Other CQM Research on the Product Development Process Vol. 2 No. 1, 1993 David Walden From the Chairman of the Editorial Board Vol. 2 No. 1, 1993 Alex d'Arbeloff CEO perspective: Changing for the 1990s Vol. 2 No. 1, 1993 Mike Bradley and John Petrolini How a 7-Step Process Reduced Roadblocks Impeding Quality Improvement Teams at Teradyne Vol. 2 No. 1, 1993 Thomas H. Lee How the Technology of TQM Breeds Joy in Work Vol. 2 No. 1, 1993 Susan West Engelkemeyer TQM in Higher Education: The Babson College Journey Vol. 2 No. 1, 1993 William F. Glavin Quality Should Be Used Everywhere in Education As In Business Vol. 2 No. 1, 1993 Phil Gulley The Shift! Traditional Training and Development to Total Quality Management Training and Development Vol. 2 No. 1, 1993 Brad Harrington Hewlett-Packard's Quality Maturity System Vol. 2 No. 1, 1993 Shoji Shiba and Alan Graham Total Quality Management As a Learning System Vol. 2 No. 2, 1993 David Walden From the Chairman of the Editorial Board Vol. 2 No. 2, 1993 Robert Galvin Quality: A Personal Responsibility for Executives Vol. 2 No. 2, 1993 Phil Frasher and Bill King 7-Steps to Reducing Paperwork for Field Sales Engineers Vol. 2 No. 2, 1993 Stanley Gage The Management of Key Enterprise Processes Vol. 2 No. 2, 1993 David H. Entin TQM in Higher Education: A Preliminary Look at Ten Boston-Area Institutions Vol. 2 No. 2, 1993 David Walden Breakthrough and Continuous Improvement in Research and Development --- An Essay Vol. 2 No. 2, 1993 Thomas H. Lee Seven Steps that Led to Schrodinger's Equation Vol. 2 No. 2, 1993 Myron Tribus Letter to the Editor: The "People Coordinate" in Flow Charts Vol. 2 No. 3, 1993 David Walden From the Chairman of the Editorial Board Vol. 2 No. 3, 1993 Thomas E. Abell and Dawn Dougherty Fitzgerald HP's Quality Maturity System: CEO Roundtable Report Vol. 2 No. 3, 1993 Cliff Scott Applying 7-Steps as a Personal PDCA Method Vol. 2 No. 3, 1993 Gary Burchill and Daniel H. Kim System Archetypes as a Diagnostic Tool: A Field-based Study of TQM Implementations Vol. 2 No. 3, 1993 Erik Anderson and Jim Sanchez Application of Concept Engineering on the Bose Enchilada Project Vol. 2 No. 4, 1993 David Walden From the Chairman of the Editorial Board Vol. 2 No. 4, 1993 Edited by David Walden with contributions by Charles Berger, Robert Blauth, Christopher Bolser, Gary Burchill, William duMouchel, Fred Pouliot, Renihard Richter, Allan Ribinoff, Diane Shen, Mike Timko and David Walden Special issue on Kano's Methods for Understanding Customer-defined Quality Vol. 2 No. 4, 1993 Ditto Kano Introduction Vol. 2 No. 4, 1993 Ditto Administering a Kano Survey Vol. 2 No. 4, 1993 Ditto Kano Experience Vol. 2 No. 4, 1993 Ditto Graphical Analysis of Kano Vol. 2 No. 4, 1993 Ditto Theoretical Aspects of Kano Vol. 3 No. 1, 1994 David Walden From the Chairman of the Editorial Board Vol. 3 No. 1, 1994 Dawn Dougherty Firzgerald, Lance Haag and Al Koszarck Concept engineering: A CEO Roundtable Report Vol. 3 No. 1, 1994 Glenn Milligan and Sharon Zink Recognizing the Value of Sampling Inspection Vol. 3 No. 1, 1994 Laura Horton and David Boger How Bose Corporation Applied Concept Engineering to a Service Vol. 3 No. 1, 1994 Thomas Heller The Superior stock Market Performance of a TQM Portfolio Vol. 3 No. 1, 1994 David Walden Thoughts on Goals and Metrics Vol. 3 No. 2, 1994 Edited by Gary Burchill and Diane Shen Special issue on Concept Engineering Vol. 3 No. 2, 1994 CQM Journal editors An Issue Relating to Kano's Method Vol. 3 No. 2, 1994 Goodloe Suttler Why Bother Using VOC? Vol. 3 No. 2, 1994 Christina Hepner Brodie A Polaroid Notebook: Concept Engineering Vol. 3 No. 2, 1994 Diane Shen Concept Engineering: Is It Worth the TIME? Vol. 3 No. 2, 1994 John Johansen MARKEM Corporation's Concept Engineering Quasar Project Vol. 3 No. 2, 1994 Gary Burchill and David Walden Mutual Learning: Industry/Academia Collaboration for Improved Product Development Vol. 3 No. 2, 1994 Krista Shields Federal Reserve Bank of Boston Listens to the Voice of the customer Vol. 3 No. 2, 1994 Erik Anderson and Jim Sanchez Application of Concept Engineering on the Bose Enchilada Project Vol. 3 No. 2, 1994 Laura Horton and David Boger How Bose Corporation Applied Concept Engineering to a Service Vol. 3 No. 3, 1994 Edited by Phil Gulley Special issue on Education Vol. 3 No. 3, 1994 David Entin Whither TQM: Ten Boston Colleges One Year Later Vol. 3 No. 3, 1994 Alan Graham Implementing Change in New Product Development: What Works Vol. 3 No. 3, 1994 Thomas Lee, Shoji Shiba and Robert Chapman Wood Total Quality and Renovation of Basic Education, Part One Vol. 3 No. 3, 1994 CQM Education and Training Benchmarking Team CQM Education and Training Report: Benchmarking TQM Education Vol. 3 No. 4, 1994 David Walden From the Chair of the Editorial Board Vol. 3 No. 4, 1994 Masao Kogure The Principles and Practice of Hoshin Management in TQM Vol. 3 No. 4, 1994 Thomas H. Lee, Shoji Shiba and Robert Chapman Wood Total Quality and the Renovation of Basic Education, Part Two Vol. 3 No. 4, 1994 Thomas H. Lee Systemic Approach to Management: TQM and Planning Vol. 3 No. 4, 1994 Compiled from notes by Alan Graham, Dave Walden and Robert Wood Roundtable Report on a Presentation by Hajime Karatsu Vol. 4 No. 1, 1995 David Walden From the Chair of the Editorial Board Vol. 4 No. 1, 1995 Sherwin Greenblatt How Total Quality Took Root at Bose Vol. 4 No. 1, 1995 David Walden The Systematic Development of Skill as a Basis for Competitive Product Development Vol. 4 No. 1, 1995 Gloria Cordes Larson, Peter Frasso, Thomas Raffio and Diane Schmalensee 1994 Armand J. Feigenbaum Massachusetts Quality Awards: Varian and Delta Dental Plan of Massachusetts Vol. 4 No. 2, 1995 David Walden About This Issue Vol. 4 No. 2, 1995 Thomas H. Lee and Toby Woll Creating the New Center for Quality of Management Vol. 4 No. 2, 1995 David Ford and Richard Paynting Linking Academic Theory and Industry Practice through Interactive Student Projects: A Case Study of System Dynamics and Product Development Vol. 4 No. 3, 1995 Edited by David Walden Special issue on Employee Involvement Vol. 4 No. 3, 1995 David Walden Message from the Chair Vol. 4 No. 3, 1995 Betty Bailey and Robert Dandrade Employee Satisfaction + Customer Satisfaction = Sustained Profitability: Digital Equipment Corporation's Strategic Quality Efforts Vol. 4 No. 3, 1995 Shoji Shiba, Tom Heller and Kemon Taschioglou No Limit Exists for Latent Human Capabilities: Sustainable Excellence at Eastman Chemical Vol. 4 No. 3, 1995 Shoji Shiba, Tom Pursch and robert Stasey Introduction to Hoshin Management: Achieving Alignment at Analog Devices and Teradyne Vol. 4 No. 4, 1995 Edited by David Walden Special Issue on Managing the "Soft Side" Vol. 4 No. 4, 1995 David Walden A Message from the Chair Vol. 4 No. 4, 1995 Thomas H. Lee Learning: What Does It Really Mean? Vol. 4 No. 4, 1995 Ray Stata A Conversation About Conversations: Analog Devices CEO on Building High Performance Organizations Vol. 4 No. 4, 1995 Gary Burchill and David Walden Language For Action: New Concepts to Address Soft Side Management Issues Vol. 4 No. 4, 1995 Ted Walls and David Walden Understanding Unclear Situations and Each Other Using The Language Processing Method Vol. 5 No. 1, 1996 Edited by Toby Woll and Thomas H. Lee Special issue on Design and Planning in Organizations Vol. 5 No. 1, 1996 Russell Ackoff Forward Vol. 5 No. 1, 1996 Toby Woll Idealized Design and TQM: Planning by Practitioners Vol. 5 No. 1, 1996 Gary Burchill Structural Process Improvement at the Naval Inventory Control Point Vol. 5 No. 1, 1996 William G. Poist Idealized Design at COM/Energy Vol. 5 No. 1, 1996 Thomas H. Lee and Toby Woll Reflections on the Idealized Design Planning Process Vol. 5 No. 2, 1996 David Walden About This Issue Vol. 5 No. 2, 1996 Richard Kesner Employing Groupware in Business Process Redesign: Action Technology's Action Workflow Vol. 5 No. 2, 1996 Mark C. Lee and John Newcomb Application of the Language Processing (LP) Method to Shorten the NASA Flight Experiment Development Cycle Vol. 5 No. 2, 1996 Russell L. Ackoff On Learning and Systems That Facilitate It Vol. 5 No. 3, 1996 David Walden About This Issue Vol. 5 No. 3, 1996 Sigmund Kvernes and Tone Merethe Berg Proactively Identifying Business Opportunities in Health Care by Applying Concept Engineering Vol. 5 No. 3, 1996 Mark C. Lee and John Newcomb Applying the Kano Methodology in Managing NASA's Science Research Program Vol. 5 No. 3, 1996 Douglas Fong Using the Self-Stated Importance Questionnaire to Interpret Kano Questionnaire Vol. 5 No. 3, 1996 Ismael G. Dambolena and Larry C. Meile Quality Resources on the Internet Vol. 6 No. 1, 1997 Thomas H. Lee TQM, CQM, Mutual Learning and Integration Management Vol. 6 No. 1, 1997 An Interview with Jack Reilly Using the Methods of Fernando Flores Vol. 6 No. 1, 1997 Larry Coughlin Comparisons between the TQM 7-Step Problem Solving methods and Rapid Response Amphibious Planning Vol. 6 No. 1, 1997 David Walden Task Deployment Management Vol. 6 No. 2, 1997 David Walden A Message from the Chair Vol. 6 No. 2, 1997 Victor S. Aramati and Toby Woll TQM in Service: A Report by the CQM Study Group Vol. 6 No. 2, 1997 Richard LeVitt Quality 1 on 1 Vol. 6 No. 2, 1997 Rafael Echeverria Emotions: At the Heart of Business Practice Vol. 6 No. 2, 1997 Robert Dunham Self-Generated Competitive Innovation with the Language-Action Approach Vol. 6 No. 3, 1997 David Walden A Message from the Chair Vol. 6 No. 3, 1997 James Doyle, Michael Radzicki, Andrew Rose and Scott Trees Using Cognitive Styles Typology to Explain Individual Differences in Dynamic Decision Making: Much Ado about Nothing Vol. 6 No. 3, 1997 Beebe Nelson Listening for New Products: The Conversations of Product Development Vol. 6 No. 3, 1997 Grant B. Harris and Steve Taylor Escaping From the Box: Using a New Process Model to Support Participation and Improve Coordination Vol. 7 No. 1, 1998 David Walden About This Issue Vol. 7 No. 1, 1998 Thomas H. Lee and David Walden Designing Integrated Management Systems Vol. 7 No. 1, 1998 Thomas H. Lee and Jamshid Gharajedaghi Managing the Climate of a TQM Organization Vol. 7 No. 1, 1998 Steve Kelner Leadership in TQM: What Does It Mean? Vol. 7 No. 2, 1998 David Walden About This Issue Vol. 7 No. 2, 1998 Thomas H. Lee Managing for Creativity: How Gerhard Neumann and His Associates Ran the GE Aircraft Engine Business Vol. 7 No. 2, 1998 Shoji Shiba Leadership and Breakthrough Vol. 7 No. 2, 1998 Jamie Flinchbaugh Using Integrated Management Systems to Design a Lean Factory Vol. 8 No. 1, 1999 Gary Burchill About This Issue Vol. 8 No. 1, 1999 Vinod R. Singhal and Kevin B. Hendricks The Financial Justification of TQM Vol. 8 No. 1, 1999 Greg fischer, Keith Williams and Elaine Monson Using CQM Tools and the Baldrige Application Process to Foster Competitive Success Vol. 8 No. 1, 1999 Patrick O'Neill Mutual Learning in Practice: Integration of ICBE, EFQM and CQM Practices Vol. 8 No. 1, 1999 Jon Monroe Hewlett-Packard's CQM 3.0: Supporting Changing Priorities of HP Businesses in a Dynamic, Competitive Marketplace Vol. 8 No. 2, 1999 Edited by David Walden Special issue on Cycle Time Reduction Vol. 8 No. 2, 1999 David Walden About This Issue Vol. 8 No. 2, 1999 Neil Rasumssen and David Walden Observations from the 1997-98 CQM Study Group on Cycle Time Reduction Vol. 8 No. 2, 1999 Beth Robinson Key Findings on Cycle Time Reduction from the Cincinnati Chapter's Research Committee Vol. 8 No. 2, 1999 Greg fischer Leadership and Cycle Time Reduction: Sustained Cycle Time Reduction Efforts Require Top Management Leadership Vol. 8 No. 2, 1999 Gary LeBlanc Kaizen at Hill-Rom Vol. 8 No. 2, 1999 Stephen Denker, Donald Steward andTyson Browning Planning Concurrency and Managing Iteration in Projects Vol. 8 No. 2, 1999 CQM Journal editors A Written Example of "A-Delta-T" Vol. 8 No. 3, 1999 David Walden About This Issue Vol. 8 No. 3, 1999 Glenn House Real Life Stranger than Fiction: Breakthrough Business Ideas for New Product Development Vol. 8 No. 3, 1999 T.R. Narasimhan and Elaine Trotter The Application of TQM Tools in a Strategic Business Plan Vol. 8 No. 3, 1999 Thomas H. Lee, Shoji Shiba and Robert Chapman Wood Think Globally, Act Locally Vol. 8 No. 3, 1999 Thomas H. Lee Afterword to Think Globally, Act Locally Vol. 8 No. 3, 1999 Siewi Cheng The New Century: Opportunities and Challenges Vol. 9 No. 1, 2000 David Walden About This Issue Vol. 9 No. 1, 2000 John Petrolini with David Walden Planning Projects and Tasks Using the 9-Steps Vol. 9 No. 1, 2000 Ira Moskowitz and Ken Bethea Self-Directed Work Teams at Analog Devices Vol. 9 No. 1, 2000 Stephen Kelner Human Motivation and Organizational Mobilization Vol. 9 No. 1, 2000 Patricia Harmon Emotional Intelligence: Another Management Fad, or a Skill of Leverage? Vol. 10 No. 1, 2001 Edited by David Walden Special issue in memory of Thomas H. Lee (1923-2001) Vol. 10 No. 1, 2001 David Walden About This Issue Vol. 10 No. 1, 2001 Compiled by David Walden Biography of Thomas H. Lee Vol. 10 No. 1, 2001 Russell L. Ackoff Management Gurus and Educators Vol. 10 No. 1, 2001 From the Louisville Chapter Remembering Tom Lee with an Image LP Vol. 10 No. 1, 2001 David Walden Creating and Evolution of the CQM Vol. 10 No. 1, 2001 Toby Woll Report on G. Clotaire Rapaille's Syndicated Study of Leadership Vol. 10 No. 1, 2001 Christine Duvivier and Toby Woll Insights from the Leadership Study Group (1997-2000) Vol. 10 No. 1, 2001 Stephen P. Kelner, Jr. A Few Thoughts on Executive Competency Convergence Vol. 10 No. 1, 2001 James Stith Implementing a Value-Added ISO9000 Program Using the 7 Infrastructures for Mobilizing Change Vol. 10 No. 1, 2001 David Hallowell Mapping Six Sigma to the CQM System of Tools Vol. 10 No. 1, 2001 Thomas H. Lee and Val Livada Holistic Approach to Innovation Management Vol. 10 No. 1, 2001 Shoji Shiba with Lois Slavin Following Tom: My Journey of Enlightenment Vol. 10 No. 2, 2001 David Walden About This Issue Vol. 10 No. 2, 2001 Matabee Kenji Maeda Creativity from Adversity -- Three Breakthroughs at Maeda Corporation Vol. 10 No. 2, 2001 Described by Kaija Poysti to Shoji Shiba and David Walden Case Study of Trantex Vol. 10 No. 2, 2001 Mark C. Lee and John F. Newcomb Assessment of Results of Applying the Language Processing Method to Reduce the Experiment Cycle Time for the NASA Microgravity Research Program Vol. 10 No. 2, 2001 Jamie Flinchbaugh Beyond Lean: Building sustainable Business and People Success through New Ways of Thinking Vol. 10 No. 2, 2001 Matthew W. Ford, James R. Evans, Charles H. Matthews, and Garg Burchill Theoretical Foundations of the Seven Infrastructure Model Vol. 11 No. 1, 2002 Special Issue on Mastering Business Complexity Vol. 11 No. 1, 2002 David Walden About This Issue Vol. 11 No. 1, 2002 Gary Burchill Mastering Business Complexity -- CQM Skills for Getting Better at Getting Better Vol. 11 No. 1, 2002 Steve LaPierre Making Organizational Changes that Work -- The Enterprise Model Vol. 11 No. 1, 2002 George Murray Selecting the Right Opportunities -- SCORE Vol. 11 No. 1, 2002 Barry Mallis Managing Decision Risk -- The Four Gears Process Vol. 11 No. 1, 2002 Linda Ridlon Leading Without Authority Vol. 11 No. 1, 2002 An Interview with Marci Sindell of Haemonetics Corporation Dealing with Complexity Across Geography and Business Lines Vol. 11 No. 1, 2002 An Interview with Doug Rademacher of American Power Conversion Controlling the Complexity Inherent in New Product Line Development Vol. 11 No. 1, 2002 An Interview with Sherwin Greenblatt and Joe Veranth of Bose Getting the Company from Where It Is to Where It Isn't Vol. 11 No. 1, 2002 Eric Bergemann Some Notes About MBC Skill Delivery Vol. 11 No. 1, 2002 Abbreviated Index of MBC Methods and Examples in the Issue Vol. 11 No. 2, 2003 David Walden About This Issue Vol. 11 No. 2, 2003 Greg Gonzalez The Future of Work Vol. 11 No. 2, 2003 Sreenivasa Rao Improving Design Productivity Through Design Reuse Vol. 11 No. 2, 2003 David Walden Getting the Most Out of Technologists Vol. 11 No. 2, 2003 Compiled by the Editors Reflecting on Obstacles to Innovation -- An Example of Using Causal Loops Vol. 11 No. 2, 2003 Steve La Pierre The MAP Strategy Planning Process and the Baldridge Award Vol. 11 No. 2, 2003 Paulette Laubsch and Richard Blake Quality and Trust for International Business -- A Government-Private Enterprise Partnership Model