Related books and manuals

The following books and manuals complement the content of :

The Five Step Discovery Process Manual with Examples by Shoji Shiba
This manual provides a detailed step-by-step approach with examples to the content of chapter 7 of . For information on how to purchase this manual, eamil Mr. Trivedi of the Confederation of Indian Industry (New Delhi): vk.trivedi@ciionline.org
Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability by Shoji Shiba and David Walden. This book provides a comprehensive approach to improving an existing business.
Voices into Choices: Acting on the Voice of the Customer by Gary Burchill and Christina Hepner Brodie. This is a book length treatment of the content of chapters 13 and 14 of Four Practical Revolutions in Management.
The CQM Quality Improvement Toolkit:
   The Seven Step Problem Solving Method,
   Diagnosing Teamwork Through the QI Story,
   9-Step Project Planning System,
   The Method for Priority Marking,
   The Language Processing Method,
   Tree Diagrams,
   Concept Engineering,
   Managing Teams, and
   Mobilizing Change Using the 7 Infrastructures.
These manuals provide step-by-step processes for methods described in various chapters of Four Practical Revolutions in Management. In addition to selling them individually, GOAL/QPC also sells them as a complete collection.
Two issues of the Journal of the Center for Quality of Management are also, in effect, tool manuals: special issue on Kano's Method and special issue on Mastering Business Complexity (unfortunately these are no longer publicly available from the CQM's successor organization).
Integrated Management Systems: A Practical Approach to Transforming Organizations by Thomas H. Lee, Shoji Shiba, and Robert Chapman Wood, with David Walden and Christopher Bergonzi. This book discusses the principle of integrating appropriate methods from different sources rather than being bound the a single approach (such as Six Sigma), and it contains a number of cases studies on areas of business not covered in Four Practical Revolutions in Management.
A New American TQM by Shoji Shiba, Alan Graham, and David Walden. This is an earlier and less comprehensive presentation covering much of the same ground at Four Practical Revolutions in Management. It has been translated into four other languages: TQM: Spanish (TQM: Desarrollos Avanzados), French (4 Révolutions Du Management Par La Qualité Totale) Portuguese (TQM Quatro Revoluções na Gestão da Qualidade), and Chinese.

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[Last modified March 7, 2017]